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The Aero ALL-GAS Company
3150 Main Street
Hartford, CT 06120
800-255-4277






        Customer Care


The Aero All-Gas Company sells our products subject to the following terms and conditions!
Please read the following information!

Additional Assistance

After calling our Customer Service Center, if your call requires additional attention, you will be promptly connected with or directed to individuals who will be able to assist (e.g., our Equipment Support Personnel, Technical Support Center, or a Sales Representative).

Let Us Know

Customer feedback makes it easier to research and resolve issues. It also enables us to identify recurring issues so that permanent solutions can be identified. Please call us if you experience any problems.  We consider customer feedback extremely valuable to the success of our products and our business.

Terms and Conditions

Aero All-Gas offers to sell the products in this catalog subject to the following terms and conditions:

Prices

For pricing information, please call us at 860-278-2376.

Ownership of Cylinders and Containers

All cylinders and other containers, including tank trucks and tube trailers in which are delivered or shipped shall be and remain the property of Aero All-Gas Company. The Buyer shall be responsible for the care and condition of the cylinders and will be responsible for payment for any damage to or loss of cylinders, caps, or fittings beyond the normal wear and tear that occurs while in the Buyer's possession. To prevent contamination or valve damage, all cylinders should be returned with positive pressure and all valves should be tightly closed, valve caps or dust plugs in place, and cylinder cap installed. The Buyer may not loan or refill any cylinder owned by Aero All-Gas and Equipment Co. as it is prohibited by Federal regulations. Certain products will be shipped in non-returnable containers.

Non-returnable Cylinders

Aero All-Gas offers a variety of non-returnable cylinder sizes including lecture bottles and transportable cylinders. The following definitions will assist in determining the appropriate container for your application.

·Non-returnable Lecture Bottles (L.B.)

These cylinders are sold outright and there­fore have no rental charges associated with their sale. This package is configured with the standard CGA 170 or 180-lecture bottle valve. NOTE: Returnable lecture bottles (L.B.I.) are also available.

·SCOTTYâ Transportable Containers

We supply a complete line of pure gases and gas mixture in safe, convenient transportable containers.  These containers are sold outright and therefore have no rental charges associated with their sale.

Final disposition of the non-refundable and SCOTTY
â Transportable containers is the ultimate responsibility of the end user and must be accomplished in the in safe and environmentally responsible manner and in accordance with all with all Federal, State, and Local regulations.

Enviro-Cal Cylinder

The responsible alternative to disposable cylinders, Enviro-Cal is a calibration gas mixture supplied in a new, lightweight, and portable aluminum cylinder.  This cylinder weighs approximately 5lbs., holding 170 liters of product at 2000 psig. Most importantly it is returnable and refillable.  This cylinder size is suitable for most applications, and is offered in two different valve configurations, CGA-180 and C-10, 5/8-18UNF. Both valves are available in high purity stainless steel or brass.

Cylinder Rental

The Aero All-Gas Co. offers cylinder rental options, in order to recover the cost and maintenance of the cylinders and ensure they are
returned:

·   
Rental is charged for all returnable cylinders at established daily rates dependent on cylinder size.

·    Minimum of one month will apply.

·   
Annual Lease Agreements are available for customers who plan to hold cylinders for long periods.

·   
Rental statements are computed. Consolidated, and billed on an easy-to-read statement at month end.

Delivery

Delivery shall occur either via trucks operated by Aero All-Gas or an approved common carrier. Customer pickup at the Aero All-Gas Companys Hartford, Connecticut location is also available.

Taxes

Prices do not include any Federal, State or Local taxes or any form of excise tax. The taxes shall be computed, billed and payable as a separate line item on the invoice.

Sellers Warranty

Seller warrants that the product shall to conform to the specifications and express warranties set forth here in and that at the time of delivery, Seller shall have good title and right to transfer the same and that the same shall be delivered free off encumbrances.  The foregoing warranty is the sole warranty and is lieu of all other warranties, express or implied, in fact or by law, including, without limiting the generality of the foregoing, any warranty of merchantability or fitness for a particular purpose.

Limitation of Liability

Buyer acknowledges that there are hazards associated with the use of the product, that Buyer understands such hazards, and that it is the responsibility of the Buyer to warn and protect its employees and others exposed to such hazards through Buyer's storage and use of the product. Seller shall provide Buyer with copies of Material Safety Data Sheets (MSDS) relating to the product for Buyer to make such warnings and Buyer shall hold harmless, indemnify, and defend Seller from and against any liability incurred by Seller because such warnings were not made. Buyer assumes all risk and liability for loss, damages, or injury to persons or to property of Buyer or others arising out of the presence or use of the product.

No claim of any kind with respect to non-delivery of product shall be greater than the price payable hereunder for the product in respect to which such claim is made and Buyer's sole and exclusive remedy (except for the remedy of cancellation for material default) for delivery of nonconforming product shall be replacement by Seller of a like quantity of conforming product at no additional cost to Buyer.

Seller shall not be liable in contract or tort for any other direct, or any indirect, special, incidental, or consequential damages arising out of its performance or nonperformance hereunder.

The Aero All-Gas Technical Support Center was established as a central resource for our customers who require technical assistance. The Center is staffed with degreed professionals whose sole responsibility is assisting in the resolution of technical problems and the quality of our products. The Center's experienced professionals can

Furnish information to help answer questions related to:

      Gas and Equipment Selection

        Safety

        Gas Applications

        Guidelines/Regulations

       
Technical/Analytical Data

       
Problem Solving

Although most inquiries are handled within the Center, should the question go beyond the immediate area of expertise, we can easily put you in direct contact with one of our chemist who specializes in that area.

The Center's staff is available from 7:30 a.m. to 4:30 p.m. Eastern time, Monday through Friday, and may be reached as follows:

Call -860-278-2376 Ext. 656
Fax- 860-527-2376


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